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Shipping Policy

Where We Ship:

We ship around the globe. So wherever you are, you can get the best advice on the greatest gear at the best prices! Please check below to acquaint yourself with any exceptions and conditions that may apply to you.

We currently do not ship to: None.

United States

We ship nationwide across the contiguous (lower 48) states, as well as Alaska, Hawaii, Puerto Rico and other USA territories. Most of the items we ship from our USA warehouses via USPS, UPS and FedEx. Some of the items, based on our stock availability, might be directly shipped from our vendor facilities located outside of USA via UPS, EMS, Epacket and FedEx.

International

We ship most international packages from our USA warehouses via USPS, UPS, DHL and FedEx. Some of the items, based on our stock availability, might be directly shipped from our vendor facilities located outside of USA via UPS, EMS, Epacket and FedEx. Shipping fees are calculated on a combined basis of weight or package dimension, value (for insurance purposes) and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.

Oversized items that don't fit Standard Parcel Services will be shipped via Air Freight Forwarder with Door-to-Airport or Door-to-Door service, depending on your location. The carrier will call you to inform you of your delivery method.

Some items cannot be exported due to manufacturer or government restrictions. You will receive an on-screen notice if you attempt to put an item in your shopping cart or check out an order containing items which we cannot send to you.

We also reserve the right to block certain products from being shipped outside the USA.

Shipping Carriers:

Our preferred shipping carriers are USPS, UPS, DHL, FedEx, EMS & Epacket. We might use a combination of shipping carriers to ensure the safest, quickest delivery of your items with online package tracking.

Shipping & Handling Time:

Your items will usually be shipped within 1 business day of receiving cleared payment. Some of the items, based on our stock availability, might need 2-3 days.

Business Hours for Shipping:

We ship items from Monday through Friday, except holidays between 8am to 5pm CST (Central Standard Time)

Cut-off Time:

Order received after 2pm CST will be processed in the next business day.

Delivery Time:

Items will be delivered within 1-15 business days, depending on your location and the location of warehouse the item shipped from. Your shopping cart will display the warehouse location and an expected delivery date for ease of reference. Expected delivery dates are estimates. Orders may be delayed due to verification protocols, weather or the time of order placement.

Track Your Order:

We ship every item with tracking number. As soon as item is shipped, tracking information will be emailed to you. Also you can check the status of your order by log in to your account with FOCAAS and visit the "My Orders" page under your account. If you are a guest user or purchased as guest, you can check the order status by visiting “Track Your Order” page. Your items may be shipped into multiple packages, but will show updated tracking information for each individual package as it becomes available. Orders without tracking information may include stock exceptions like special orders or back orders which require more time to process. If your order does not appear in your account, it may have been a guest checkout, phone or store order.

Store Pickup:

Currently, we do not offer any store or warehouse pickup option

Refused or Returned Deliveries

If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, FOCAAS reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

Rebates

Manufacturer's rebates may not be valid for merchandise shipped outside the USA. Please check the information in your cart to confirm pricing.

Attested Documents

Certain countries require your order's documents to be attested by the chamber of commerce. In the event that you need attested documents there will be a $40 USD fee per document requiring a signature along with a shipping charge to send you the documents.

Duties, Taxes, Customs & Other Fees

Your country's import duties, taxes and fees are never included in the item and shipping totals. You are solely responsible for those fees. For these fees, please consult with your local government import office. We only collect Texas sales tax for orders shipped to addresses within Texas State. Sales tax is not a VAT and cannot be recovered by non-USA visitors upon returning home.

Item Restrictions

Before completing any purchase, please check all product Specifications to make sure you're choosing compatible items that will work in your country. In addition, please confirm that your country's import rules and regulations will allow you to import the item you're purchasing. Manufacturer or government restrictions occasionally oblige us to block certain products from shipping outside the USA.

Privacy

Your privacy is important to us, and we strive to exceed your expectations for secure data. Nevertheless, cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.