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Return Policy

1. First, carefully review our Return Policy and the Non-Returnable Items policy on focaas.com to make sure your item is eligible to be returned.

2. In order to determine whether the item is returnable or non-returnable Items, please check “Additional Information” tab of product view page. “Allow RMA” value ‘yes’ means returnable item and ‘no’ means non-returnable Item.

3. In order for return, you must need to initiate RMA (Return Merchandise Authorization) at focaas.com within 14 days of your item shipped. Do not return the item without the approval of RMA. Upon approval of RMA, you will receive the detailed instruction about how to return the items and where to send. In case of wrong item shipped by seller, seller will provide the pre-paid return shipping label to buyer.

4. FOCAAS has the sole authority to accept or reject your RMA request. FOCAAS decision is final in this regard. However, buyer can appeal only once against the outcome of RMA.

5. If you return the item without the approval of RMA and package is lost, seller will not be liable for the loss and no refund will be issued.

6. If you return the item without the approval of RMA, FOCAAS will initiate RMA and FOCAAS decision is final in this regard. There will be no chance of appeal against the outcome of RMA in this circumstance.

7. Please return the items in original condition (unworn, unwashed, unaltered) with the tags, including hangtags and original packaging.

8. Return items with tracking number and appropriate insurance. Seller will not be liable for any loss or damage if the item is shipped without tracking and proper insurance.

9. Buyer pays return shipping for all most all cases including the case when item is defective. Only time seller pays return shipping if seller shipped wrong item.

10. A 20% restocking fee will be applied in addition to all freight charges for new items that are used or box is opened or declined to receive order.

11. Actual original shipping cost is no-refundable and will be deducted if refund is issued

12. If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, FOCAAS reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

13. If you return a product to us, you will become the exporter from the destination country. That title and any risk of loss transfer to us upon our receipt of the merchandise. Shipping carriers will assist you in recovering your duties and taxes for a fee. Please contact shipping carriers directly to initiate this service.

14. Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model. After 14 days of your item shipped you need to contact directly to vendor or manufacturer for any defective items if there is manufacturer warranty noted in item description. You can have the manufacturer's or vendor's contact info in the item description or you can contact us if it is missing in item description.

15. Please allow 3-5 business days for mail-in exchanges to be processed.

16. Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are non-refundable.

17. FOCAAS is not responsible for personal data or items left in returned merchandise. FOCAAS is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

18. Also, claims for missing items or any other discrepency must be received within two business days of receipt of merchandise in witten form.

19. Damages

Focaas DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

  • Note any damages on the receipt.
  • Refuse the shipment (if possible) so that it is returned to Focaas for freight claim processing.
  • For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible.
  • If damaged item is accepted via UPS/Fed Ex Ground, contact Focaasp for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 24 hours, and alert Focaas of the issue.
  • Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

20. Special Returns

JVC: No returns for credit on color television, DVD/BluRay/VCR or camcorder. Authorized service center repair only (800-537-5722)


Makerbot: No Returns allowed through Focaas. Please contact the manufacturer directly for service and support.


Nintendo: 
Nintendo Consoles - Focaas tracks serial numbers on all consoles. Defective return window is 14 days from date of shipment. All console returns must include console, controller, software, AV cable and power cord original box and packing. Buyer will be billed for missing parts.

Nintendo Software and Accessories - We will accept defective returns up to 14 days from date of shipment. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.


Panasonic CE: No returns for credit on video, DVD/BluRay/VCR, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)


PlayStation: 
PlayStation Consoles - Focaas tracks serial numbers on all consoles. Defective return window is 14 days from date of shipment. All console returns must include console, controller, software, AV cable and power cord original box and packing. Buyer will be billed for missing parts.

PlayStation Software and Accessories - We will accept defective returns up to 14 days from date of shipment. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.


Samsung CE: No returns for credit on TV, DVD/BluRay/VCR, Home Theater. Authorized customer service center for repair only. (800-726-7864)


ViewSonic: Returns limited to 14 days from date of shipment. Absolutely no exceptions. Serial number required.


Xbox: 
Xbox Consoles - Focaas tracks serial numbers on all consoles. Defective return window is 14 days from date of shipment. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Buyer will be billed for missing parts.

Xbox Live - Defective return policy is 14 days from date of shipment. Xbox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, reseller will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, Xbox live communicator, and original box. Buyer will be billed for missing parts.

Xbox Software and Accessories - We will accept defective returns up to 14 days from date of shipment. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.

21. Any deviation from return policies will result in the product being returned to you with no credit issued.

22. Focaas reserves the right to modify the above terms and conditions at any time without notification.